2019 Policy Update

Dear Esteemed Patients,


We hope that you find yourselves well in the New Year, and we hope that you enjoyed happy and healthy holidays.


In order to better serve our patients and increase appointment availability, our practice will be increasing our no-show and same-day cancellation fees. With the increased number of no-shows and same-day cancellations this past year, it has decreased our availability to see patients needing same-day sick visits or hospitalization follow-ups.


For a follow-up or sick visit, the no-show or same-day cancellation fee will now be $50.00.


For a physical/wellness visit or procedure, the no-show or same-day cancellation will now be $75.00.


These changes will take place as of January 1, 2019.


You are always welcome to cancel or reschedule your appointments, but we must be notified at least 24 hours before your appointment is to take place. Make sure that you are leaving your message at the correct extension (203), which can be dialed at any time from the phone tree when you call the main office number (214-520-8833).


Thank you for your understanding, and we look forward to seeing you in the New Year.


The Office of Steven M. Pounders, M.D.

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